Gabrielle in NYC

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Wow, I am utterly delighted with the timeliness of your response (I recognized when I left my original message that you were not open on weekends); I am also floored, frankly, by the graciousness with which you have handled this matter. All too often, these kinds of issues cause undue stress and I thank you — profusely — for acknowledging the validity of my complaint and swiftly attending to it!