Oasis Energy was recently featured in an article in EnergyBiz Magazine. The article highlighted how utilities are using social media to improve customer service. As an industry leader in customer service and social media engagement, Oasis Energy was happy to help.
The EnergyBiz Magazine article begins…
Facebook has more than 1 billion users and Twitter has approximately 600 million. Utilities recognize that these communication channels offer them great ways to communicate with and to provide service to their consumers.
“Social media allows better communication with customers and the ability to be proactive in addressing customer service issues,” said Justin Snyder, the national brand manager for Oasis Energy, which supplies electricity and natural gas to residential and business customers in New York, Pennsylvania, Maryland and Illinois.
Increasingly, social media communication, which takes many forms, has a contact center focus. In fact, DMG Consulting, which specializes in contact center issues, expects that within five years, social media will become the primary channel that consumers use to contact utilities. How should utilities prepare themselves for…more
Check out Oasis Energy on our social media sites. We’re active on Twitter, Facebook, Google+ and YouTube.